Terms of service

Overview

Welcome to Pulsin. The terms “we”, “us”, "owner" and “our” refer to Pulsin Ltd (trading as “Pulsin”). Pulsin operates this website and store, including all related information, content, features, tools, products and services (the “Service”). Pulsin is powered by Shopify, which enables us to provide the Service to you.

These Terms of Service (“Terms”), together with any policies referenced herein, govern the use of this website and the purchase of products from it. Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Service, you agree to be bound by these Terms and our Privacy Policy (as published on this website). If you do not agree to these Terms or the Privacy Policy, you must not use the Service.

Website and Owner Details

This website is provided by:

Pulsin Ltd
5th Floor, 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Company registration number: 05466800
VAT number: GB898654544
Contact email: customerservice@pulsin.co.uk

Scope and Applicability

These Terms govern the use of this website and any other related agreement or legal relationship with the Owner in a legally binding way. The User must read this document carefully.

Certain provisions of these Terms may apply only to specific categories of Users. Where this is the case, it is explicitly stated. If no such limitation is stated, the clause applies to all Users.

Right of Withdrawal

The right of withdrawal only applies to European Consumers. The right of withdrawal, also commonly called the right of cancellation in the UK, is consistently referred to as “the right of withdrawal” within these Terms.

1. Terms of Use

Unless otherwise specified, the terms of use in this section apply generally when using this website. Additional conditions of use or access may apply in specific scenarios and are additionally indicated where relevant.

User requirements

By using this website, Users confirm they meet the following requirements:

• There are no restrictions for Users in terms of being Consumers or Business Users, unless stated otherwise.

2. Account Registration, Security, Termination

Account registration

To use certain parts of the Service, Users may register or create a User account, providing all required data in a complete and truthful manner. Users may also use the Service without registering, however this may cause limited availability of certain features or functions.

Users are responsible for keeping their login credentials confidential and safe. Users are required to choose passwords that meet the highest standards of strength permitted by this website.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.

Users must immediately inform Pulsin via the contact details stated above if they believe their personal information, including User accounts, access credentials, or personal data, have been violated, unduly disclosed or stolen.

Account termination

Users can terminate their account and stop using the Service at any time by closing their account in the “My Account” area (where available).

Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice User accounts it deems inappropriate, offensive or in violation of these Terms.

Suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

Suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

3. Content on this Website

Ownership of content

Unless otherwise specified or clearly recognisable, all content available on this website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that content provided on this website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal rights of Users, Users are asked to report related complaints using the contact details stated above.

Rights regarding content on this website

The Owner holds and reserves all intellectual property rights for any content on this website.

Users may not use such content in any way that is not necessary or implicit in the proper use of the Service. In particular, Users may not copy, download, share (beyond the limits set forth by law), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer or create derivative works from the content available on this website, nor allow any third party to do so through the User or their device, even without the User’s knowledge.

Where explicitly stated, the User may download, copy and/or share some content for personal and non-commercial use, provided that copyright attributions and any other attributions requested by the Owner are correctly implemented. Any applicable statutory limitation or exception to copyright remains unaffected.

Content provided by Users

Where the Owner allows Users to upload, share or provide content, by providing such content Users confirm they are legally allowed to do so and that they are not infringing statutory provisions and/or third-party rights.

4. Access to External Resources

Through this website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is not responsible for their content and availability.

Conditions applicable to any resources provided by third parties result from each third party’s terms and conditions or, in the absence of those, applicable statutory law.

5. Acceptable Use

This website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for ensuring that their use of this website and/or the Service does not violate any applicable law, regulations, or third-party rights.

The Owner reserves the right to take appropriate measures to protect its legitimate interests, including denying Users access to the website or the Service, terminating contracts, and reporting misconduct to competent authorities where Users engage or are suspected to engage in:

• violating laws, regulations and/or these Terms;
• infringing any third-party rights;
• considerably impairing the Owner’s legitimate interests;
• offending the Owner or any third party.

6. API Usage Terms

Users may access their data relating to this website via an Application Program Interface (API), if made available. Any use of the API, including use through a third-party product/service that accesses this website, is bound by these Terms and the following:

• The User understands and agrees that the Owner bears no responsibility and shall not be held liable for damages or losses resulting from the User’s use of the API or any third-party products/services that access data through the API.

7. Registration and Purchase

To register or purchase from this website, you must be over sixteen (16) years of age. You must ensure that details provided by you on registration or at any time are correct and complete.

We retain the right to refuse to sell to someone if we believe them to be a fraud risk or they have been offensive to our staff. We will not use protected characteristics (including race, sex, religion, disability, sexual orientation, or other unlawful discrimination) as a reason for refusing to sell.

8. Paid Products

Some Products provided on this website are provided on the basis of payment. The fees, duration and conditions applicable to the purchase of such Products are described on this website and during the purchasing process.

Product descriptions

Prices, descriptions or availability of Products are outlined on this website and are subject to change without notice. While Products are presented with the greatest accuracy technically possible, representation on this website (including images and colours) is for reference only and implies no warranty as to characteristics of the purchased Product. The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes:

1. Users must choose the desired Product and verify their selection.
2. After reviewing the information displayed, Users may place the order by submitting it.

Order submission

When the User submits an order, the following applies:

• Submission of an order determines contract conclusion and creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
• If the purchased Product requires active input from the User, such as provision of personal information or specifications, the User has an obligation to cooperate accordingly.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received. Notifications related to the purchasing process will be sent to the email address provided by the User.

9. Subscriptions

Where subscriptions are offered, you can modify, skip or cancel your subscription by logging into your account. To skip or cancel your subscription, we require at least five (5) business days’ notice to ensure the order is not dispatched.

To update your payment method, go to billing information, update card and save (where available).

10. Prices

Users are informed during the purchasing process and before order submission about any fees, taxes and costs (including delivery costs) that they will be charged. Prices on this website are displayed either inclusive or exclusive of applicable fees, taxes and costs, depending on the section the User is browsing.

11. Shipping and Delivery

Shipping and delivery terms are set out in our Shipping Policy (published on this website) and form part of these Terms by reference. Delivery charges, where applicable, are shown during checkout before payment.

We will endeavour to dispatch goods within a reasonable timeframe after payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you without undue delay and offer an alternative or cancel the order.

Deliveries are made to the address indicated by the User and in the manner specified in the order summary. Upon delivery, Users must verify the contents and report anomalies without undue delay using the contact details stated above. Users may refuse to accept a parcel if visibly damaged.

Failed delivery: Pulsin cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the purchase order provided by the User, nor for damages or delays after handover to the carrier. If the goods are not received or collected within the timeframe specified, the goods may be returned to the Owner, who will contact the User to arrange a further delivery attempt or agree next steps. Unless otherwise agreed, delivery attempts beyond the first may be at the User’s expense.

12. Returns and Replacements

Returns and refunds are governed by our Returns and Refunds Policy (published on this website) and form part of these Terms by reference.

13. Method of Payment

Information related to accepted payment methods is made available during the purchasing process. Some payment methods may only be available subject to additional conditions or fees, which will be disclosed on the website.

All payments are independently processed through third-party services. This website does not collect payment information such as credit card details and only receives a notification once payment has been successfully completed.

If payment fails or is refused by the payment service provider, the Owner is under no obligation to fulfil the purchase order. Any costs or fees resulting from failed or refused payments shall be borne by the User.

Until payment of the total purchase price is received by the Owner, Products ordered shall not become the property of the User.

14. Discounts and Promotion Codes

From time to time we make discounts and promotion codes available which can be used on this website. Each discount code has its own terms and conditions. Unless stated otherwise, the following apply:

• Discount applies to product prices only.
• Discount codes cannot be used in conjunction with any other offer unless stated otherwise.
• Pulsin reserves the right to amend or cancel a discount at any point.
• Promotions are subject to availability while stocks last.
• Promotions are only valid for the time stated.
• Discounts exclude delivery costs unless stated otherwise.
• A minimum order value may apply to unlock promotion codes.

Where a multibuy promotion applies (for example “3 for 2”), grouped products (such as bundles or cases) count as one item. Cheapest qualifying items are free where stated. If you are unsure about terms for a promotion code, please contact customerservice@pulsin.co.uk.

15. Refer-a-friend

This website may provide Users the opportunity to receive a benefit if, as a result of their recommendation, a new User purchases a Product. Users may invite others by sending a refer-a-friend code provided by the Owner. Codes can only be redeemed once.

Where a code is redeemed, the inviting User shall receive the benefit specified on the website at the time. Refer-a-friend codes may be limited to specific Products. Pulsin reserves the right to end the offer at any time at its discretion. While no general limitation applies to invitations, the total benefit each inviting User can receive may be limited.

16. Complaints

We aim to deal with complaints as effectively as possible. Complaints may be emailed to customerservice@pulsin.co.uk or mailed to our Customer Services Team at the address stated above.

We aim to acknowledge emailed or mailed complaints within two (2) working days and conclude investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, dependent on the nature of the complaint.

17. Website Availability

Although Pulsin aims to offer the best service possible, we cannot promise the Services will meet every User’s unique requirements. We cannot guarantee the Service will be fault free. If a fault occurs, report it to Customer Services and we will attempt to correct it as soon as reasonably practicable.

Access to the website may be occasionally restricted to allow for repairs, maintenance, or introduction of new facilities or services.

18. Security

This website uses security measures designed to protect users’ information. Where payments are made on this website, they are processed through third-party payment services. You should review the relevant payment provider terms and your card issuer terms regarding unauthorised transactions.

Nothing in these Terms affects your statutory rights or rights you may have under your card issuer rules or applicable law.

19. Privacy

To learn more about how we use personal data, Users should refer to our Privacy Policy (published on this website). Personal data is processed in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

20. Legal Disclaimers

Accuracy

Content on this website is intended to offer factual, up to date information, but should not be regarded as a complete analysis. Every effort is made to provide accurate information. However, protocols, policies and other matters on this website are subject to change. Pulsin Ltd cannot be held responsible for the validity of information contained in any reference noted herein, nor for misuse of information or any adverse effects from use of materials presented.

Warranties

Unless otherwise stated next to a product, this website is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including title, merchantability, fitness for a particular purpose, non-infringement or any warranty arising from a course of dealing, usage or trade practice. No oral advice or written information shall create a warranty.

Disclaimer of liability

The User assumes all responsibility and risk for use of this website and the internet generally. To the fullest extent permitted by law, under no circumstances, including negligence, shall anyone involved in creating or maintaining this website be liable for direct, indirect, incidental, special or consequential damages, or lost profits, resulting from use or inability to use the website and/or linked websites.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

Where applicable law does not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent permitted by law.

Third party content

Some content on this website may be supplied by visitors or other third parties. We have no editorial control over such content and do not endorse it. We disclaim liability associated with material posted by third parties.

Disclaimer of endorsement

References to any products, services, or third-party links by trade name, trademark, supplier or otherwise do not constitute endorsement, sponsorship or recommendation by us, nor is endorsement of us implied by such links. They are for convenience only.

21. Copyright

This website may contain trade and service marks belonging to third parties. You may not use or reproduce any trade or service marks appearing on this website without the prior agreement of the relevant owner.

Unless otherwise specified, copyright in the contents of all pages of this website is owned or licensed to Pulsin Ltd or used with permission. Contents may not be copied, reproduced, modified, downloaded or used in any form without prior written permission, except where this occurs incidentally while using the website for private and non-commercial use.

22. Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, English law.

23. No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

24. Service Interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or other changes, informing Users where reasonably practicable. Within the limits of law, the Owner may suspend or terminate the Service. The Service might also be unavailable due to reasons outside the Owner’s reasonable control, such as force majeure (for example labour actions, infrastructural breakdowns or blackouts).

25. Service Reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this website or its Service without the Owner’s express prior written permission.

26. Intellectual Property Rights (general)

Without prejudice to any more specific provision of these Terms, intellectual property rights related to this website are the exclusive property of the Owner or its licensors and are protected by applicable laws and international treaties.

All trademarks and other marks, trade names, service marks, word marks, illustrations, images or logos appearing in connection with this website remain the exclusive property of the Owner or its licensors.

27. Changes to These Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. Where changes are made, the Owner will inform Users appropriately. Changes will only affect the relationship with the User for the future. Continued use of the Service signifies acceptance of the revised Terms. If Users do not wish to be bound by changes, they must stop using the Service. If required by applicable law, the Owner will specify the date by which modified Terms will enter into force.

28. Assignment of Contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Users may not assign or transfer their rights or obligations under these Terms without the Owner’s written permission.

29. Contacts

All communications relating to use of this website must be sent using the contact information stated in these Terms.

30. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.

EU Users: where a provision is void, invalid or unenforceable, the parties shall attempt to substitute a valid provision reflecting the original intent. Where substitution is not possible, the provision shall be replaced by applicable statutory provisions where permitted.

31. Governing Law, European Consumers, Venue

These Terms are governed by the law of the place where the Owner is based, as disclosed in these Terms, without regard to conflict of laws principles.

Exception for European Consumers: if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.

Venue of jurisdiction: the exclusive competence to decide on controversies connected to these Terms lies with the courts of the place where the Owner is based, subject to mandatory consumer protections.

32. Competitions

The closing date for competitions will be highlighted on the competition page or post.

All prizes are subject to availability, and Pulsin reserves the right to replace the prize with an alternative product of equal or higher value if necessary at the promoter’s discretion.

No purchase necessary.

Prize draws and competitions are only open to UK mainland residents aged 18 years or over.

Competitions are not open to Pulsin employees (and their families), their agents or related third parties who are directly connected with the competition.

Winner(s) will be selected at random after the closing date by an independent judge from all entries received. The judge’s decision is final and no correspondence will be entered into.

Winner(s) will be notified by email within six (6) weeks of the closing date. Following such notification, the winner will be required to send the Promoter full details of their postal address to which the prize will be delivered.

If the Promoter cannot (i) contact the winner within a reasonable period (at the Promoter’s discretion), or (ii) the winner does not provide address details within fourteen (14) days of notification, the Promoter reserves the right to re-draw a winner and thereafter until a winner on these terms is found.

Please allow twenty-eight (28) days for delivery of the prize. The Promoter accepts no responsibility for the prize being lost, damaged or delayed in the post.

Unless otherwise stated, the promoter is Pulsin Ltd.

Competitions hosted on social media are in no way sponsored, endorsed or administered by, or associated with, Instagram, X (formerly Twitter), Facebook or any other platform.

Any joint or group competitions entries may allow for your data to be shared with competition prize suppliers for fulfilment purposes.

33. Definitions and Legal References

Website (or this Application): The property that enables the provision of the Service.

Agreement: Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Business User: Any User that does not qualify as a Consumer.

European (or Europe): Applies where a User is physically present or has registered offices within the EU, regardless of nationality.

Owner (or We): The natural person(s) or legal entity that provides this website and/or the Service to Users.

Product: A good or service available for purchase through this website.

Service: The service provided by this website as described in these Terms.

Terms: All provisions applicable to use of this website and/or the Service, including related documents, as updated from time to time.

User (or You): Any natural person or legal entity using this website.

Consumer: Any natural person who accesses goods or services for personal use, or acts for purposes outside their trade, business, craft or profession.

34. Relationship with Shopify

Pulsin is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases you make in our store are made directly with Pulsin Ltd. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Pulsin Ltd, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Pulsin Ltd.