Help & Contact

For in stock items ordered before 1pm Monday to Friday, we offer same day dispatch. Delivery timeframes depend on the shipping option chosen at checkout.

Delivery options and estimated times are shown at checkout before you place your order. We typically use Royal Mail and DPD services, depending on the option selected and your delivery address.

We currently ship to addresses in Great Britain (England, Scotland, and Wales) only. We do not currently offer delivery to Northern Ireland.

If your order has not yet been processed for dispatch, we may be able to help. Contact us straight away with your order number and what you need changed.

If any item you have ordered is unavailable, we aim to contact you without undue delay to offer an alternative product or to cancel and refund the unavailable item(s).

Pulsin products can be bought directly from the brand’s UK website and are often stocked by major retailers and health-food stores, including supermarkets and specialist fitness retailers.

If for any reason you are unhappy with your purchase, you may request a return within 14 days of receiving your item. We can only accept returns on unopened goods, or items that are faulty or incorrect. Returns are requested through our online store using Shopify’s self-service returns system. Once your return request is submitted and approved, we will arrange collection of the item and provide tracking information. Please do not send any items back without an approved return request, as these may not be accepted.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Include your order number and a photo if possible.

Due to the nature of our products, we do not accept returns of opened items, including food and other consumable products, unless the item is faulty or we have made an error with your order.

If your return is due to a change of mind, return postage costs are the responsibility of the customer and will be deducted from the refund amount once the return has been received and approved. If the return is due to a faulty product or an error on our part, we will cover the cost of return postage and no deduction will be made. If a scheduled collection is missed due to customer availability, a small administrative fee may be deducted from the refund.

If you purchased Pulsin products through a third-party retailer, marketplace, platform or physical store, your order is subject to that retailer’s own returns, refunds, and customer service policies. We are unable to process returns, refunds, or exchanges for orders placed with third parties.

Each product page includes ingredients and allergen information. If you want confirmation for a specific dietary need, message us the product name and flavour.

Many of Pulsin’s bars, powders, snacks and keto products are 100% plant-based and suitable for vegans, though some protein powders contain whey (not vegan). Always check the product page before purchasing. All our products are marked if they are vegan friendly.

Yes, most Pulsin products undergo gluten testing and fall below the EU definition of gluten-free (under 20 ppm). They are made without handling gluten on site.

Pulsin products are designed to provide balanced nutrition, with plant-based protein and fibre to help support energy levels and fullness throughout the day. Pulsin products do not include any artificial flavourings or preservatives, additional or refined sugar.

Pulsin bars typically deliver around 13 to 14 g of protein per serving, while protein powders vary by product but are designed to support daily protein intake needs.

Yes. Pulsin products contain no added sugar and rely on naturally occurring sugars from ingredients like fruit, making them suitable for those watching sugar intake.

Some Pulsin products do contain common allergens such as peanuts or soy, and all allergen information is clearly listed on product pages and packaging.

Pulsin bars use unrefined natural sugars with fibre and protein, which can result in less of a sugar spike than highly processed snacks, but individuals should check nutritional information and consult healthcare professionals as needed.

Heavy metal testing is a key part of our supplier approval and ongoing compliance process. Our raw material suppliers conduct heavy metal testing on a crop basis. Chemical testing, including heavy metals, is a mandatory part of our supplier approval process. We also carry out annual surveillance testing based on risk to ensure continued supplier compliance. The laboratory used to carry out testing is accredited by a third party (SGS).

You can modify, skip, or cancel your subscription by logging into your account. If you do not have an account, you may be able to manage your subscription using the link provided in your subscription confirmation emails, where available. To skip or cancel a subscription delivery, we require at least 5 business days’ notice before the next scheduled dispatch date.

Yes. Contact us using the same email address used at checkout and we will help locate your order details.