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Terms and Conditions

Terms and Conditions of pulsin.co.uk

These Terms govern

  • the use of this Website, and,
  • any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

This Website is provided by:

Unit 16, Brunel Court, Waterwells Business Park, Gloucester, GL2 2AL (5466800)

Contact email: enquiries@pulsin.co.uk

What the User should know at a glance

  • The right of withdrawal only applies to European Consumers. The right of withdrawal, also commonly called the right of cancellation in the UK, is consistently referred to as “the right of withdrawal” within this document.
  • Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

Terms of Use

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

  • There are no restrictions for Users in terms of being Consumers or Business Users

Account registration

To use the Service Users may register or create a User account, providing all required data or information in a complete and truthful manner. Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.

Users are required to immediately and unambiguously inform Pulsin via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Account termination

Users can terminate their account and stop using the Service at any time by doing the following: By closing their account in the "My Account" area.

Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Website

Unless where otherwise specified or clearly recognisable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on this Website - All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Content provided by Users

The Owner allows Users to upload, share or provide their own content to this Website.

By providing content to this Website, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Access to external resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Website or the Service, terminating contracts, reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

  • violate laws, regulations and/or these Terms;
  • infringe any third-party rights;
  • considerably impair the Owner’s legitimate interests;
  • offend the Owner or any third party.

API usage terms

Users may access their data relating to this Website via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses this Website, is bound by these Terms and, in addition, by the following specific terms:

  • the User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API.

Shipping & Delivery

Please click here for our latest information relating to Covid-19.

We offer free UK mainland delivery on all orders over £10 and free non-mainland delivery for orders over £35. International delivery prices vary.

For UK orders under £10, delivery is charged at £2.49. 

All prices quoted within the Pulsin website include 20% VAT where appropriate and an additional charge is made for postage unless otherwise stated. Postage is calculated by delivery address and/or price of basket. This cost is shown separately in the checkout before you enter your details for payment.

We will endeavour to dispatch the goods within 5 working days after your payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you via email or phone immediately and offer you an alternative or cancel your order. Delivery is available within the UK and overseas where stated.

Deliveries are made to the address indicated by the User and in the manner specified in the order summary. Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged. Goods are delivered to the countries or territories specified in the relevant section of this Website. Delivery times are specified on this Website or during the purchasing process.

Failed delivery Pulsin cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User. If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action. Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.

**UPDATED 10/12/20** Please be made aware that due to logistical difficulties surrounding Brexit with delivering orders outside of the UK, we have had to make the hard decision to temporarily pause all international orders.

This includes all countries in the EU outside of England, Scotland and Wales. Unfortunately, we are also experiencing issues with delivering to the Channel Islands, Northern Ireland and the Isle of Man so will have to pause deliveries to these locations too.

We are working really hard to get international orders running again and hope to have a solution in place in early 2021. We will keep you posted. We hope to be able to serve you again soon! All the best until then, Pulsin.**

Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on Pulsin website. The changes will apply to the use of Pulsin website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not use Pulsin website. If you continue to use Pulsin website after the date on which the change comes into effect, your use of the Pulsin website indicates your agreement to be bound by the new Terms and Conditions.

Security

This website takes precautions to protect users' information. Pulsin Ltd uses secure server software (SSL) to ensure your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. If for any reason your information is used to make fraudulent purchases, your bank or credit card company may not hold you accountable for any more than £50.00 of fraudulent purchases. Additionally, Pulsin Ltd will reimburse you up to the full £50.00 of fraudulent charges you could be held liable for if the fraud occurred through no fault of your own as a result of information being passed across our secure server.

Privacy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be addressed to the attention of: Data Protection & Privacy Policy, Pulsin Ltd, Units 14-16, Brunel Court, Waterwells Business Park, Gloucestershire, GL2 2AL, or by e-mail. By becoming a subscriber and submitting your email address you are giving your consent to receive from us, by e-mail, our e-newsletter and details of other Pulsin Webshop special offers which we think may be of interest to you.

Registration and Purchase

To register or purchase from Pulsin Website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. We retain the right to refuse to sell to someone if we believe them to be a fraud risk, or they have been offensive to our staff. We will never use reasons such as racism, sexism, religious grounds or any other discrimination as a reason for not selling.

Paid Products

Some of the Products provided on this Website, as part of the Service, are provided on the basis of payment. The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Website.

Product description

Prices, descriptions or availability of Products are outlined in the respective sections of this Website and are subject to change without notice. While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colours, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product. The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes these steps:

  • Users must choose the desired Product and verify their purchase selection.
  • After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.

Order submission

When the User submits an order, the following applies:

  • The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
  • In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly. Upon submission of the order, Users will receive a receipt confirming that the order has been received. All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged. Prices on this Website are displayed: either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.

Returns & Replacements

We are committed to provide great products and customer service. If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 7 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the return is due to a faulty product or an error on our part.

Please email enquiries@pulsin.co.uk to arrange.

Returning Items by Mail
  • Fill out the following information on the back of your invoice when you return the goods;
  • State the item(s) you are returning.
  • State the reason for the return.
  • Small Items - Package the return securely (in the original packaging if possible) and include the packing slip. Packages must be returned pre-paid, and for your own protection, we recommend you use a recorded delivery service. If you want the delivery charge refunded please remember to include the receipt for this cost. Send the package to: RETURNS, Pulsin Ltd, Unit 11, Brunel Court, Waterwells Business Park, Gloucestershire, GL2 2AL.
  • Large Items – Please email us or ring us on 01452 729000 and we will arrange a time to collect the items.
  • Please note that refunds for cancellation and/or returns will be processed in the same form of payment originally used.

Method of Payment

You can pay via Paypal, using a Paypal account or a credit card; alternatively payment can be made via SAP using either VISA, Mastercard, Delta, Solo or Switch/Maestro. We are unable to accept AMEX, cheques, cash, or postal orders via the website. It is imperative you provide the cardholder's name as it is shown on the card, your address exactly as it appears on the card statement, the security number (last 3 digits of the number in the signature strip on the reverse of the card) and the issue number if relevant (Switch/Maestro). We use sophisticated fraud detection methods and if this information does not match the information held by the issuing company then payment may be rejected and we will not be able to process your order.

Information related to accepted payment methods are made available during the purchasing process. Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Website. All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. If payment through the available methods fail or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

Discounts and Promotion Codes

From time to time we make discounts and promotion codes available, which can be used on our website. The majority of these use a code, which must be entered at the basket stage of the checkout process.

Each discount code has its own terms and conditions, but please be aware that the following T&Cs apply to all discounts and promotion codes including Social Sharing:

  • Discount applies to web product prices only
  • Discount codes cannot be used in conjunction with any other offer unless stated otherwise
  • Pulsin have the right to amend or cancel a discount at any point
  • Whilst stocks last only
  • Only valid for the time stated
  • Discounts exclude delivery costs unless stated otherwise

A minimum order value may apply to unlock promotion codes. If a multibuy promotion is running (e.g. 3 for 2), a grouped product (e.g. bundle item or case) counts as one item. If you are unsure as to the specific T&Cs for the promotion code you are wanting to use, then please email marketing@pulsin.co.uk.

“Refer-a-friend”

This Website gives Users the opportunity to receive a discount if, as a result of their recommendation, any new User purchases a Product offered on this Website. In order to take advantage of this offer, Users may invite others to purchase the Products on this Website by sending them a refer-a-friend code provided by the Owner. Such codes can only be redeemed once. If upon purchase of the Products on this Website any of the persons invited redeems a refer-a-friend code, the inviting User shall receive the advantage or benefit (such as: a price reduction, an additional service feature, an upgrade etc.) specified on this Website. Refer-a-friend codes may be limited to specific Products among those offered on this Website. Pulsin reserves the right to end the offer at any time at its own discretion. While no general limitation applies to the number of persons that can be invited, the amount of advantage or benefit that each inviting User can receive, may be limited.

Complaints

We aim to deal with all complaints as effectively as possible. Your complaint may be emailed (using enquiries@pulsin.co.uk) or mailed to the Customer Services Team - Pulsin Ltd, Unit 11, Brunel Court, Waterwells Business Park, Gloucestershire, GL2 2AL. We aim to acknowledge by email any emailed or mailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Website Availability

Although Pulsin aim to offer you the best service possible, we cannot make any promises the services at the Pulsin website will meet your unique requirements. Pulsin cannot guarantee the service will be fault free. If a fault occurs in the service you should report it to Customer Services (see below for contact details) or by email at enquiries@pulsin.co.uk, and we will attempt to correct the fault as soon as possible. Your access to the Pulsin website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.

Legal Disclaimers

Accuracy

Content in Pulsin websites intended to offer factual, up to date information on the subjects discussed, but in no way should it be regarded as a complete analysis of these subjects. Every effort is made to provide accurate information. However, protocols, policies, and other matters contained in this website are subject to change at any time, Pulsin Ltd cannot be held responsible for the validity of the information contained in any reference noted herein, nor for the misuse of information or any adverse effects from use of any stated materials presented herein.

Warranties

Unless otherwise stated next to the product, this web site is provided on an "as is," "as available" basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON-INFRINGEMENT or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty, nor shall members or visitors to the site rely on any such information or advice.

Disclaimer of Liability

The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site, or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. States or Countries, which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

Third Party Content

Some of the content on this website is supplied by visitors and other third parties. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do they vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties.

Disclaimer of Endorsement

Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as is an index in a public library.

Copyright
  • Our Site contains trade and service marks belonging to third parties.
  • You may not use or reproduce any trade or service marks appearing on our Site for any purpose without the prior agreement of the relevant owner.
  • Unless otherwise specified the copyright in the contents of all the pages in this site are owned or licensed to Pulsin Ltd or are used with permission from the owner.
  • The contents of this site may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Pulsin Ltd except when this occurs incidentally while using the site for private and non-commercial use.
Law and Jurisdiction

These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles or conflict of laws.

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately. Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law. Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes. Such changes will only affect the relationship with the User for the future. The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement. The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner. If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly. Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

EU Users Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts. In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Exception for European Consumers

However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for European Consumers The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.

Competitions

  • The closing date for competitions will be highlighted on the competition page/post.
  • All prizes are subject to availability, and Pulsin reserves the right to replace the prize with an alternative product of equal or higher value if necessary at the promoters’ discretion.
  • No purchase necessary.
  • Prize draws and competitions are only open to UK mainland residents aged 18 years or over.
  • Competitions are not open to Pulsin employees (and their families), their agents or related third parties who are directly connected with the competition.
  • Winner(s) will be selected at random after the closing date by an independent judge from all entries received. The judge’s decision is final and no correspondence will be entered into.
  • Winner(s) will be notified by email (using the details provided at entry) within 6 weeks of the closing date. Following such notification, the winner will be required to send the Promoter full details of their postal address to which the Prize will be delivered.
  • If the Promoter cannot: (i) contact the winner (via the details provided at the date of entry) within a reasonable period of time (to be established at the Promoter’s sole discretion); or (ii) the winner does not return details of its postal address to the Promoter within 14 days of notification that they have won the Prize, the Promoter reserves the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found.
  • Please allow 28 days for delivery of the Prize. The Promoter accepts no responsibility for the Prize being lost, damaged or delayed in the post.
  • Unless otherwise stated, the promoter is Pulsin Ltd.
  • Competitions hosted on social media are in no way sponsored, endorsed or administered by, or associated with, Instagram, Twitter or Facebook.

 

Definitions and Legal References

This Website (or this Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Business User

Any User that does not qualify as a Consumer.

European (or Europe)

Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.

Owner (or We)

Indicates the natural person(s) or legal entity that provides this Website and/or the Service to Users.

Product

A good or service available for purchase through this Website, such as e.g. physical goods, digital files, software, booking services etc. The sale of Products may be part of the Service.

Service

The service provided by this Website as described in these Terms and on this Website. Terms All provisions applicable to the use of this Website and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time. User (or You) Indicates any natural person or legal entity using this Website.

Consumer

Any User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession.