Privacy Policy

We are Pulsin Ltd a UK limited company registered in England and Wales at Unit 16, Brunel Court, Waterwells Business Park, Gloucester, GL2 2AL (5466800). In this document Pulsin Ltd will sometimes be referred to as “we”.

This Privacy Notice is designed to help you understand everything you need to know about the what, why and how’s of our data gathering and processing operations, and what your legal rights are as an individual.

We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.

Pulsin Ltd takes its responsibilities to protecting your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using the details below.

 

Why do we collect personal data?

The information we collect from customers is done so for the following purposes:

  • To provide you with goods and services you are looking for,
  • To improve the quality of the services we offer, and to better understand our customers’ needs,
  • To inform you of other goods and services we provide, or offers that may interest you,
  • To send notifications on subjects you have subscribed to,
  • To request feedback and reviews,
  • To allow us to understand the scale and range of our customer base,
  • To recognise when customers re-engage with our services,

We shall not process any personal data that is not directly relevant to the above stated purpose.

 

The conditions of use

Consent
For Pulsin Ltd to process your personal data when you are a member of our email mailing list we will be relying on your consent to for us to do.

Contractual Necessity
When you have placed an order on our website, Pulsin Ltd is required to process your data in order to deliver on the terms of a contract between us and yourself.

Legitimate Interests
Pulsin Ltd will process your data for certain legitimate business interests which include some or all of the following:

  1. For direct marketing purposes,
  2. To identify and prevent fraud,
  3. To enhance the security measures in place that protect data we are responsible for,
  4. To provide reference information to third party organisations where you request us to do so,
  5. To investigate any future insurance claims,
  6. To protect the company’s assets,
  7. To provide you with goods and services you are looking for,
  8. To improve the quality of the services we offer, and to better understand our customers’ needs,
  9. To inform you of other goods and services we provide, or offers that may interest you,
  10. To send notifications on subjects you have subscribed to,
  11. To request feedback and reviews,
  12. To allow us to understand the scale and range of our customer base,
  13. To allow us to support and maintain our products in active service,
  14. To recognise when customers re-engage with our services,

Where we are processing your data for the above reasons we shall always hold your data rights paramount. You have the right to object to this processing if you wish, more details can be found below on objecting to processing.

 

If we don’t have it, we can’t work with it…

Providing us with your personal data for the purposes above is not a statutory requirement, as such you are not obliged to provide this information.

It’s always your choice on whether to provide personal data of course, if you decide that you don’t want to provide us with your personal data then in turn we may be unable to process any orders for you as we require your data in order to successfully complete these.

 

Who will we share your information with?

In order to achieve the above stated purposes for which we will process your personal data, we may need to share this information with various third-party organisations such as Magento, DPD and Dotmailer.

Pulsin Ltd will never share your personal data with Third-Parties that intend to use it for their own purposes.

No third party we employ who must have access to our data in order to perform their function will be allowed to use any of that data for any purpose unrelated to the purposes stated above.

 

Where is my data going to be kept?

Pulsin Ltd will not transfer your personal data to any country outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers.

Pulsin Ltd will not share your personal data with any third party organisation that transfers personal data to any country outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers.

 

How long will we keep your data for?

Consent
Where the lawful basis of our processing is based on your consent we will retain the personal data for either:

  1. As long as we have your consent to do so (see below on withdrawing consent), or,
  2. Until you stop opening our emails consecutively for over 6 months

Contractual Necessity
Where the lawful basis of our processing is based on a contractual necessity, Pulsin Ltd will retain your personal data for 7 years after the relevant contract has ended.

Legitimate Interests
Where the lawful basis of our processing is based on legitimate interests Pulsin Ltd will retain your personal data for 7 years.

 

Your Rights, Our Responsibility

There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that at Pulsin Ltd we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

Withdrawing Consent
Should the time come where you no longer wish for us to have or use your personal data you may withdraw your consent, and you may withdraw your consent at any time. To withdraw your consent for us to process your data we request you can use the email enquiries@pulsin.co.uk or write to us at Data Protection, Pulsin Ltd, Unit 16, Brunel Court, Waterwells Business Park, Gloucester, Gloucestershire, GL2 2AL with instructions of your wishes.

After a withdrawal of consent request is received we may need to contact you to verify the request.

Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.

The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with all the relevant details of what those processing operations are.

If you would like access to the personal data we have about you, we ask that you contact us by mail at Data Protection, Pulsin Ltd, Unit 16, Brunel Court, Waterwells Business Park, Gloucester, Gloucestershire, GL2 2AL.

The Right of Erasure (‘Right to be Forgotten’)
You have the right to request that we erase all personal data we have about you, and we must respond to that request without undue delay. There are some conditions that apply with this right, but we will make every attempt to respond to a ‘Right to be Forgotten’ request within 30 days or receiving it.

The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

The Right to Restriction
You have the right to have us restrict the processing of your personal data and ensure that processing only takes place with your consent or for legal purposes.

The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

The Right to Portability
This is a legal right afforded to you that most companies already provide; it basically states that if you request it, we must pass on all of the details you have given to us to another provider of your choosing.

The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Pulsin Ltd to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website - https://ico.org.uk/concerns

 

Our contact details

If you wish to get in touch with Pulsin Ltd to speak with our Data Protection Office please use do so with any of the below contact details:

Pulsin Ltd
Unit 16
Brunel Court
Waterwells Business Park
Gloucester
Gloucestershire
GL2 2AL

T: 01452 729000

E: enquiries@pulsin.co.uk

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.