FAQS

Delivery Queries

      • Which countries do you deliver to?
        • We currently deliver to the following countries; Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
        • How will my order be delivered?
          • We endeavour to send all deliveries via courier (fast shipping 1-3 days), however if you are buying a single case of 9 or 18 bars* this will be sent via Royal Mail (standard shipping 3-5 days). Your shipping options will be available at the checkout stage for you to view before placing your order.

            *Please note for single cases of 18 bars we split the order into two separate deliveries, this is to reduce the price of the shipping you pay.
        • How do you calculate the postage?
          • Postage is calculated by the weight of the order and delivery address – this cost is shown separately in the checkout before you enter your details for payment.
        • How quickly will you dispatch my order?
          • We will endeavour to dispatch the goods within 2 working days after your payment has been confirmed.

Pulsin and beond Snack Bars

Pulsin Protein Powders

                                      • Are your protein powders really gluten free?
                                        • Yes, all of our powders undergo gluten testing and contain less than 20ppm of gluten, which is the EU definition for Gluten Free. We do not handle any gluten on site.
                                      • Are any of your protein powders certified Organic?
                                      • Are all of your protein powders 100% vegan?
                                      • Where do your protein powders originate from?
                                          1. Soya - Grown and produced in China
                                          2. Pea - From Yellow Split Peas grown and produced in France and Belgium
                                          3. Rice - From Brown Rice grown in various locations including Spain, France, Italy, Portugal, Greece, Thailand, Cambodia, India, Vietnam, Guyana, Argentina, Brazil, Paraguay and Uruguay
                                          4. Hemp - Grown and produced in the EU, Canada and China
                                          5. Premium Whey - From cows milk produced by UK grass-fed herds
                                          6. Simply Whey - From cows milk produced in the EU grass-fed herds
                                          7. Organic Whey - From cows milk produced in the EU grass-fed herds
                                      • Do you have different flavours of protein powders?
                                      • Can I mix the protein powders with water?
                                        • Yes! Our two flavoured protein powders; Natural Chocolate Flavour Pea Protein and Natural Vanilla Flavour Whey Protein are designed to be mixed together with either water or your choice of milk. 

                                          You can of course mix our unflavoured protein powders with water, but the taste would be rather plain. All of our unflavoured protein powders can be easily mixed into smoothies, shakes and yoghurt and many more recipes. For inspiration visit the recipe section of our website.
                                      • At what age can you start using the powders?
                                        • Our protein powders can be taken at any age, however we do not recommend their use for babies and infants. For young children, we would recommend that you half the suggested serving of 10g and slowly introduce the protein powder into the diet.
                                      • Your serving suggestion is only 10g, can I have more if I would like more protein?
                                        • Yes, our serving suggestion is the minimum serving rather than the optimum. You may have more powder if you would like, however we recommend that you gradually increase the volume, different consumers' digestion systems can react slightly differently to increasing volumes. We also recommend that you do not exceed 40g of powder in one serving, (generally your body can only utilise a maximum of 40g in one sitting). Please also bear in mind that the recommended protein intake in the UK for women is 45g and men 55g. However this can vary according to your height, muscle mass and gender (your lifestyle and activity levels).
                                      • Can the protein powder be cooked?
                                        • Pulsin powders can be gently heated (for example in a sauce) it should not be boiled or roasted. Do not heat the whey protein above 60 degrees for any length of time, this would denature the protein and give it a "cheesy" flavour. Although denaturing due to heating the proteins should not affect the nutritional profile it may affect the enzymatic effects and flavour.

                                          Out of all of our protein powders the Pea Protein has the highest tolerance to heat, so if you are unsure this is the safest protein to use for baking and cooking.
                                      • As an athlete, can I overdose on the protein powders?
                                        • Standard doses do exist according to activity level and body composition. We recommend that protein consumption should not exceed 3g/kg of lean body mass per day. However, recent evidence has seen the effect of 4.4 g/kg per day, with no negative effects shown. We would advise that this protein comes from a wide range of food sources including our protein products.
                                      • Are your powders tested for doping?
                                        • None of our products have been tested by HFL in line with anti-doping regulations but we do not believe that any of our products would cause any issues relating to doping, as there are no pharmaceutical drugs in our factory!

Whey Protein Powders

                          • Are your Whey Protein Powders cold pressed?
                            • The term 'cold pressed' only refers to our powders that are raw (such as the Hemp Protein) - the Whey Protein Powders are heat treated as part of the filtration process, so therefore cannot be described as cold pressed.

                              Our Whey Protein Powders are however, cold-processed. The micro-filtration of our whey powder is done at low temperature - around or below 20 degrees Celsius. There is a short, 75 degree Celsius pasteurisation phase, although this process has been developed in order to not denature the protein. Testing shows that beta-lactoglobulin and alpha-lactalbumin (the main two proteins in whey), and many other of the smaller protein fractions, are not denatured.
                          • Are your Whey Protein Powders cold-processed?
                            • Our Whey Protein Powders are cold-processed. The micro-filtration of our whey powder is done at low temperature - around or below 20 degrees Celsius. There is a short, 75 degree Celsius pasteurisation phase, although this process has been developed in order to not denature the protein. Testing shows that beta-lactoglobulin and alpha-lactalbumin (the main two proteins in whey), and many other of the smaller protein fractions, are not denatured.
                          • Do your Whey Protein Powders contain emulsifiers and stabilisers?
                          • What is the difference between an Isolate and a Concentrate?
                            • The difference between a protein isolate (Pulsin's Premium Whey) and concentrate (Pulsin's Simply Whey) is all down to the percentage of protein content, with an isolate having a higher protein content, typically around 90%+.

                              In whey protein powders the protein percentage is all down to the filtering process. A whey protein concentrate goes through micro-filtration, whereas a whey protein isolate goes through a micro-filtration and also an additional ultra-filtration process.

                              Although milk is the raw ingredient in both types, this difference in the filtering process can have a big impact on the final product.  Please read our Which Whey blog for more information as to the differences in fat content, vitamins & minerals and lactose levels.
                          • Which Whey Protein Powder would be best for me?
                            • It really depends what you’re using the powder to achieve.

                              Our Simply Whey Protein is a premium protein, great value and perfect for those who exercise and want to consume an optimal amount of protein (20-25 g) post exercise. The extra vitamins and minerals may improve recovery, and the extra fat and carbohydrate make it a creamier tasting complete protein powder to have after exercise.

                              In comparison, our Premium Whey Protein is also a premium protein powder but is lower in calories. Ideal for those trying to lose fat whilst preserving lean body mass, using smaller servings throughout the day to increase dairy protein content. The lower lactose content also makes it ideal for those who are sensitive to the effects of lactose.
                          • I have found myself bloated after using one of your Whey Protein Powders. Is this down to the lactose?
                            • It could be the lactose or potentially it could actually be the milk proteins which some people are allergic to. 

                              If you are having a bad reaction, we would recommend moving to one of our dairy free proteins, such as the the pea. 
                          • Do your Whey Protein Powders contain growth hormones?
                            • In the USA growth hormones (for example rBGH) are often used in milk production for growth promotion and increased production yields. Fortunately these hormones are banned in the EU and so are not present in the Pulsin Whey protein.
                          • Is the soy lecithin in your Whey Protein Powders GMO free?
                            • The soy lecithin is non GM. The purpose of the Soy lecithin in the Whey protein is to improve the solubility and ease of mixing.
                          • Are your Whey Protein Powders undenatured and do they have any free form amino acids?
                            • All of our Whey Protein Powders are undenatured and do not contain 'free' amino acids, all of the amino acids are present as protein molecules. Only "hydrolysed" whey protein contains free amino acids.

Pea Protein Powder

  • How is your Pea Protein Powder made?
    • The yellow split peas are de-hulled and finely milled. Following this they undergo solubilisation, whereby the peas have hot water added to them. As the proteins are soluble in water whereas the starch and fibre found in peas are not, the liquid containing water and protein is easily separated from the starch and fibre.

      This mixture is then pasteurised and then concentrated before being dried to produce the final powder. Just as with the rice protein no additives are used in this process.

      The other parts of the pea, which are not used in the powder are then used as animal feed.
  • Why is your Pea Protein Powder higher in salt than some of your other proteins?
    • The pea protein is higher in salt because the type of pea it is produced from are naturally higher in sodium. The way they are extracted unfortunately does not remove any of it. 

      We do not add any additional salt to any of our protein powders.

Rice Protein Powder

  • How is your Brown Rice Protein Powder made?
    • Whole grain brown rice is enzymatically broken down (non -GM enzymes) to separate the protein fractions from the other components of the rice. This occurs in liquid state, so then the solids are separated and dried to form the final protein powder.

      Brown rice syrup is created as a by-product of this process.

Hemp Protein Powder

Soya Protein Powder