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Plant Based or Vegetarian
Always Gluten Free
All Natural Ingredients

FAQS

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Please click below headers to view FAQ information.

Delivery Queries

How quickly will you dispatch my order?

We will endeavour to dispatch the goods within 3 working days after your payment has been confirmed.

How do you calculate the postage?

We offer free UK mainland delivery over £10 and free UK non-mainland delivery for orders over £35! Postage for other countries is calculated by country. This cost is shown separately in the checkout before you enter your details for payment.

How will my order be delivered?

We endeavour to send all UK deliveries via courier (fast shipping 1-3 days) or via Royal Mail (standard shipping 3-5 days). Your shipping options and timescales for non-UK deliveries will be stated at the checkout stage for you to view before placing your order.

Which countries do you deliver to?

We currently deliver to the following countries; Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Pulsin Snack Bars

Are your bars suitable for diabetics?

Our snack bars contain only unrefined, natural sugars, mostly from fruit, which, along with plenty of fibre, protein and healthy fats from the nuts, means that our bars spike blood sugar less than highly processed sugary snacks. This can make them a more suitable choice for diabetics.

We would recommend our protein boosters as the best choices overall for diabetics. The Keto snack bar range contain the lowest sugar content (around 2g per 50g bar). Those with diabetes should understand their own dietary requirements to decide whether our products are suitable (by looking at the nutritional content available on each product page) and if in any doubt should consult a healthcare professional before consuming.

Are the bars suitable for children or pregnant women?

 All our bars are great to snack on and are safe for children and pregnant women.

All of our High Fibre Brownies contain peanuts with the Hazelnut Brownie containing nuts. We would always advise thoroughly checking the ingredients list before giving to a child. 

Are your bars 100% vegan?

All Pulsin bars available online are 100% vegan.

What do you mean by cold-pressed?

We only select the highest quality ingredients for our bars, based on a range of factors including nutrient content and flavour. We use a combination of raw (produced below 42'C) and cooked ingredients, and this is decided by also considering digestibility, anti-nutrients and food safety on an ingredient by ingredient basis. All our bars are produced in our own dedicated kitchen and are cold pressed below 42'C to retain the maximum level of goodness for your health and enjoyment.

Are your bars really gluten free?

Yes, once a year our bars undergo gluten testing and contain less than 20ppm of gluten, which is the EU definition for Gluten Free. We do not handle any gluten on site.

Pulsin Protein Powders

Are your protein powders really gluten free?

Yes, all of our powders undergo gluten testing and contain less than 20ppm of gluten, which is the EU definition for Gluten Free. We do not handle any gluten on site.

Are any of your protein powders certified Organic?

Yes our Organic Whey Protein.

Are all of your protein powders 100% vegan?

All of our protein powders are 100% vegan except our Natural Vanilla Flavour Whey Protein, Whey Protein Concentrate, Whey Protein Isolate and Organic Whey Protein which are made from cow's milk.

Where do your protein powders originate from?

  • Soya - Grown and produced in China
  • Pea - From Yellow Split Peas grown and produced in France and Belgium
  • Rice - From Brown Rice grown in various locations including Spain, France, Italy, Portugal, Greece, Thailand, Cambodia, India, Vietnam, Guyana, Argentina, Brazil, Paraguay and Uruguay
  • Faba - From Faba Beans grown in the USA 
  • Hemp - From Canada 
  • Whey Isolate - From cows milk produced by UK grass-fed herds
  • Whey Concentrate - From cows milk produced in the EU grass-fed herds
  • Organic Whey - From cows milk produced in the EU grass-fed herds

Do you have different flavours of protein powders?

Yes! We have two flavoured protein powders in our range; Natural Chocolate Flavour Pea Protein and Natural Vanilla Flavour Whey Protein. We also have three Supershakes in our range, these are a range of flavoured protein blends, which also include additional benefits such as Vitamins and Minerals.

All our other protein powders are sold unflavoured giving you the freedom to develop your own recipes. They can be easily mixed into foods including porridge, yoghurt, soups and many other recipes.

Can I mix the protein powders with water?

Yes! Our three Supershakes are designed specifically to be added to water, shaken and enjoyed! Our two flavoured protein powders; Natural Chocolate Flavour Pea Protein and Natural Vanilla Flavour Whey Protein are designed to be mixed together with either water or your choice of milk.

You can of course mix our unflavoured protein powders with water, but the taste would be rather plain. All of our unflavoured protein powders can be easily mixed into smoothies, shakes and yoghurt and many more recipes. For inspiration visit the recipe section of our website.

At what age can you start using the powders?

Our protein powders can be taken at any age, however we do not recommend their use for babies and infants. For young children, we would recommend that you half the suggested serving of 10g and slowly introduce the protein powder into the diet.

Your serving suggestion is only 10g, can I have more if I would like more protein?

Yes, our serving suggestion is the minimum serving rather than the optimum. You may have more powder if you would like, however we recommend that you gradually increase the volume, different consumers' digestion systems can react slightly differently to increasing volumes. We also recommend that you do not exceed 40g of powder in one serving, (generally your body can only utilise a maximum of 40g in one sitting). Please also bear in mind that the recommended protein intake in the UK for women is 45g and men 55g. However this can vary according to your height, muscle mass and gender (your lifestyle and activity levels).

Can the protein powder be cooked?

Pulsin powders can be gently heated (for example in a sauce) it should not be boiled or roasted. Do not heat the whey protein above 60 degrees for any length of time, this would denature the protein and give it a "cheesy" flavour. Although denaturing due to heating the proteins should not affect the nutritional profile it may affect the enzymatic effects and flavour.

Out of all of our protein powders the Pea and Faba Bean Protein have the highest tolerance to heat, so if you are unsure these are the safest protein to use for baking and cooking.

As an athlete, can I overdose on the protein powders?

Standard doses do exist according to activity level and body composition. We recommend that protein consumption should not exceed 3g/kg of lean body mass per day. However, recent evidence has seen the effect of 4.4 g/kg per day, with no negative effects shown. We would advise that this protein comes from a wide range of food sources including our protein products.

Are your powders tested for doping?

None of our products have been tested by HFL in line with anti-doping regulations but we do not believe that any of our products would cause any issues relating to doping, as there are no pharmaceutical drugs in our factory!

VEGAN PROTEIN POWDERS

How is your Brown Rice Protein Powder made?

Whole grain brown rice is enzymatically broken down (non -GM enzymes) to separate the protein fractions from the other components of the rice. This occurs in liquid state, so then the solids are separated and dried to form the final protein powder.

Brown rice syrup is created as a by-product of this process.

How is your Soya Protein Powder made?

Soy beans are de-hulled and pressed to remove oil. Then the soya beans undergo a series of centrifuges at a range of pH values to extract the protein. This protein product is thoroughly washed before being dried into the final powder.

The oil pressed out at the start is used as soybean oil.

Why is your Soya Protein Powder higher in salt than some of your other proteins?

The Soya Protein Powder is higher in salt because the soy bean it is produced from are naturally higher in sodium. The way they are extracted unfortunately does not remove any of it.

We do not add any additional salt to any of our protein powders.

How is your Pea Protein Powder made?

The yellow split peas are de-hulled and finely milled. Following this they undergo solubilisation, whereby the peas have hot water added to them. As the proteins are soluble in water, whereas the starch and fibre found in peas are not, the liquid containing water and protein is easily separated from the starch and fibre.

This mixture is then pasteurised and then concentrated before being dried to produce the final powder. Just as with the rice protein no additives are used in this process.

The other parts of the pea, which are not used in the powder are then used as animal feed.

Why is your Pea Protein Powder higher in salt than some of your other proteins?

The pea protein is higher in salt because the type of pea it is produced from are naturally higher in sodium. The way they are extracted unfortunately does not remove any of it.

We do not add any additional salt to any of our protein powders.

WHEY PROTEIN POWDERS

Are your Whey Protein Powders cold pressed?

The term 'cold pressed' only refers to our powders that are raw - the Whey Protein Powders are heat treated as part of the filtration process, so therefore cannot be described as cold pressed.

Our Whey Protein Powders are however, cold-processed. The micro-filtration of our whey powder is done at low temperature - around or below 20 degrees Celsius. There is a short, 75 degree Celsius pasteurisation phase, although this process has been developed in order to not denature the protein. Testing shows that beta-lactoglobulin and alpha-lactalbumin (the main two proteins in whey), and many other of the smaller protein fractions, are not denatured.

Are your Whey Protein Powders cold-processed?

Our Whey Protein Powders are cold-processed. The micro-filtration of our whey powder is done at low temperature - around or below 20 degrees Celsius. There is a short, 75 degree Celsius pasteurisation phase, although this process has been developed in order to not denature the protein. Testing shows that beta-lactoglobulin and alpha-lactalbumin (the main two proteins in whey), and many other of the smaller protein fractions, are not denatured.

Do your Whey Protein Powders contain emulsifiers and stabilisers?

Our Natural Vanilla Flavour Whey Protein, Whey Protein Concentrate and Whey Protein Isolate do contain soya lecithin which acts as both a stabiliser (which means that you don't have loads of froth on the surface of the protein) and an emulsifier (so it mixes nicely and you don't get all the fat rising to the surface). However our Organic Whey Protein does not, so if this is something you are worried about this is the one we would suggest for you.

What is the difference between an Isolate and a Concentrate?

The difference between a protein isolate (Pulsin's Whey Isolate) and concentrate (Pulsin's Whey Concentrate) is all down to the percentage of protein content, with an isolate having a higher protein content, typically around 90%+.

In whey protein powders the protein percentage is all down to the filtering process. A whey protein concentrate goes through micro-filtration, whereas a whey protein isolate goes through a micro-filtration and also an additional ultra-filtration process.

Although milk is the raw ingredient in both types, this difference in the filtering process can have a big impact on the final product. Please read our Which Whey blog for more information as to the differences in fat content, vitamins & minerals and lactose levels.

Which Whey Protein Powder would be best for me?

Our Whey Protein Concentrate is a premium protein, great value and perfect for those who exercise and want to consume an optimal amount of protein (20-25 g) post exercise. The extra vitamins and minerals may improve recovery, and the extra fat and carbohydrate make it a creamier tasting complete protein powder to have after exercise.

In comparison, our Whey Protein Isolate is also a premium protein powder but is lower in calories. Ideal for those trying to lose fat whilst preserving lean body mass, using smaller servings throughout the day to increase dairy protein content. The lower lactose content also makes it ideal for those who are sensitive to the effects of lactose.

I have found myself bloated after using one of your Whey Protein Powders. Is this down to the lactose?

It could be the lactose or potentially it could actually be the milk proteins which some people are allergic to.

If you are having a bad reaction, we would recommend moving to one of our dairy free proteins, such as the the pea.

Do your Whey Protein Powders contain growth hormones?

In the USA growth hormones (for example rBGH) are often used in milk production for growth promotion and increased production yields. Fortunately these hormones are banned in the EU and so are not present in the Pulsin Whey protein.

Are your Whey Protein Powders undenatured and do they have any free form amino acids?

All of our Whey Protein Powders are undenatured and do not contain 'free' amino acids, all of the amino acids are present as protein molecules. Only "hydrolysed" whey protein contains free amino acids.