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Plant Based or Vegetarian USP image │ Pulsin Plant Based or Vegetarian
Gluten Free USP image │ Pulsin Always Gluten Free
No Artificial Ingredients USP image │ Pulsin No Artificial Ingredients or Palm Oil

DELIVERY & RETURNS

**PLEASE NOTE: We currently have a limited team dispatching web orders. We are doing everything we can to dispatch orders within the timeframe suggested but there may be delays to some orders.**

Please click here for our latest information relating to Covid-19.

**UPDATED 12/05/21** Please be made aware that due to logistical difficulties and costs surrounding Brexit with delivering orders outside of the UK, we have had to make the hard decision to stop all international orders.

This includes all countries in the EU outside of England, Scotland and Wales. Unfortunately, we are also experiencing issues with delivering to the Channel Islands, Northern Ireland and the Isle of Man so have had to stop deliveries to these locations too.

We are working really hard to get international orders running again online and are looking to set up an Amazon EU account. We will keep you posted when this becomes available. We hope to be able to serve you again soon (we are available in a number of retailers across the EU so do keep an eye out)! All the best until then, Pulsin.**

 

We offer FREE UK mainland delivery over £35. 

For UK orders under £35, delivery is charged at £2.99. 

All prices quoted within the Pulsin website include 20% VAT where appropriate and an additional charge is made for postage unless otherwise stated. Postage is calculated by delivery address and/or price of basket. This cost is shown separately in the checkout before you enter your details for payment.

We will endeavour to dispatch the goods within 5 working days after your payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you via email or phone immediately and offer you an alternative or cancel your order. 

How will my order be delivered?

We endeavour to send all UK deliveries via courier within 3-5 working days. DPD fast shipping takes 1-3 working days to be delivered from dispatch.

What countries do we deliver to?

We deliver to England, Wales and Scotland. Unfortunately we no longer deliver to Northern Ireland, the Channel Islands, the Isle of Man or any other EU country. We are working hard to set up an Amazon EU account and will advertise this once available. We are available in a number of retailers across the EU.

Returns and replacements

We are committed to provide great products and customer service. If for any reason you are unhappy with your purchase, simply return it to us in its original, unopened condition within 7 days and we’ll exchange the item or refund the purchase price to your original payment method. 

We can only accept returns on unopened goods or faulty goods only.

We’ll happily refund the delivery charge if the return is due to a faulty product or an error on our part. Simply send us proof of return postage and we'll add this to the refund. Please note we do not offer free returns if the product is being returned due to customer error/change of mind.

Please email enquiries@pulsin.co.uk before sending your items back to arrange a return.

Returning Items by Mail

Fill out the following information on the back of your invoice when you return the goods;

  • State the item(s) you are returning.
  • State the reason for the return.
  • Small Items - Package the return securely (in the original packaging if possible) and include the packing slip. Packages must be returned pre-paid, and for your own protection, we recommend you use a recorded delivery service. Send the package to: RETURNS, Pulsin Ltd, Unit 1, IO centre Hurricane Road, Brockworth, Gloucester, GL3 4AQ.
  • If the return if due to a fault of our own, please email us and we will arrange a time to collect the items.
  • Please note that refunds for cancellation and/or returns will be processed in the same form of payment originally used.
  • Please email enquiries@pulsin.co.uk before sending your items back to arrange a return.

Please find full information on returns in our Terms and Conditions. 

 

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